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Items not in accordance to our return policy will be charged 50% of final selling price, plus any listing fees. With all of our clothing, we are happy to accept returns (unless stated in the ad). Certain conditions do apply for our return policy. Items must be in the original packaging; new and unused. New clothing with original tags must still be attached upon return. Items must arrive back to us in the same condition as it left our shop and as listed in the auction for a full refund (don’t try on the clothing after a sweaty ride). Buyer is responsible for postage fees when returning the item. Once we receive the item and it meets our conditions we will issue a refund, minus any accrued listing fees and initial shipping costs. Returns We are happy to accept returns! *Unless noted in the auction. All returns must be in new / unused condition and in original packaging. Please send along a copy of original invoice (so we know who you are). Buyer covers return postage and any costs to compensate for listing and final value fees. About us Ben's Cycle is a full service bike shop, family owned for over 75 years. We pride our selves on stocking hard-to-find items, special orders and offering great deals on special items. Please call us for anything more you may need. A Note to our Customers In an effort to give you the most honest shipping calculation possible, please use the Vendio calculator near the bottom of this auction. The Vendio calculator is the most accurate, because it takes into consideration a) The box size. b) The box weight. c) The calculator also factors whether the box falls into the “oversized” shipping bracket with USPS or UPS. We have had some discrepancies between the EBay calculator and Vendio’s calculator and although we are trying to correct the problem; we do know for certain Vendio’s is most accurate and is the one used during checkout. Thank you. ***************PLEASE READ************** If there is any order related problem ~ CALL US. Every now and again we make mistakes and we want to resolve any issues as timely as possible. Please don't rely on email for order relates issues. We have hundreds of emails to get through daily and unfortunately it takes a while to get through them. ~It is our job is to make YOU our customer happy! If there is any problem regarding your order, please, please, CALL US! Our toll free number is at the top of every auction. or here 1.888.275.5111 Thank you in advance from the group at Ben’s. Read all Policies below Too! We DO NOT make =Second Chance= offers. If you receive a Second Chance offer on any of our items - it is a scam. MyStoreMaps improve local and international eBay sales. Payment Back to Top We expect payment within a reasonable amount of time (2 to 3 Days) If you are going to get more than one item from us please wait to pay so we can combine and save you shipping cost. Or please wait to pay for an hour after you get the last item to pay. This will give our checkout time to combine everything. Not using the Vendio Checkout will complicate and delay you getting your item. PLEASE ONLY BID OR BUY IF YOU ARE GOING TO PAY! Do Not send personal checks Direct Offline Credit Card Payment = Using card by Phone after finishing checkout. I accept the following forms of payment: PayPalDirect Offline Credit Card Payment: Visa/Master Card, American Express, DiscoverMoney Order Preferred Checkout Back to Top If you are the winning bidder, click the Checkout button to go directly to our Checkout page! Not using the checkout will complicate and delay you getting your item. If you are going to get more then one item from us please wait to pay so we can combine and save you shipping cost. Or please wait to pay for an hour after you get the last item to pay. This will give our checkout time to combine everything. For fastest processing of this order, please use Vendio Checkout! Shipping & Handling Back to Top Item typically ship in 1 to 3 Business days after payment is received. Wheel sets may take longer 3 to 5 Business days. International Shipping Customs (International): The declared value for all orders required to clear customs will be the total of your store purchases and/or winning auction bids (less any shipping costs, as these are not considered in the declared value). Each order will be declared as a "Retail Sale" and we will not deviate from this practice. Altering customs documents to declare retail sales as something other than a sale (i.e., to declare as a "gift" or "warranty item") is a crime that carries severe penalties (including both jail sentences and significant fines). INSURANCE is REQUIRED for all items shipped internationally, please use the Vendio Shipping calulator to find shipping rate. Please do not ask for shipping with out insurance Tracking information is sent for services that offer it.If there is no calculator for international shipping we prefer not to ship this item out of the country. You are responsible for paying all taxes and brokerage fees, which will be collected at delivery. PLEASE use the Vendio calculator below to find shipping cost. US ShippingEnter ZIP Code and click button to see prices: USPS Priority Mail® UPS Ground International ShippingClick button to see prices: USPS Express Mail International (Worldwide) USPS Priority Mail International (Worldwide) Additional Information Back to Top Policies Shipping Time Frame Back to Top Item typically ship in 1 to 3 Business days after payment is received. Wheelsets or over sized items may take longer 3 to 5 Business days. We are not responsible for packages lost by shipping carrier if insurance not added. We ship M-F only excluding holidays. Any order received on the weekend will be shipped out the following week. International Shipping Back to Top INSURANCE is REQUIRED for all items shipped domestically and internationally. Tracking information is sent for services that offer it. If there is no calculator for international shipping we prefer not to ship this item out of the country. Customs (International): The declared value for all orders required to clear customs will be the total of your store purchases and/or winning auction bids (less any shipping costs, as these are not considered in the declared value). Each order will be declared as a "Retail Sale" and we will not deviate from this practice. Altering customs documents to declare retail sales as something other than a sale (i.e., to declare as a "gift" or "warranty item") is a crime that carries severe penalties (including both jail sentences and significant fines). You are responsible for paying all taxes and brokerage fees, which will be collected at delivery. Feed Back Policy Back to Top PLEASE READ OUR NEW POLICY We now leave positive feedback after payment is made. You probably will notice a odd statement about your order having issues. Don't worry, we put a lot of care with every order that leaves us. With the new feedback policies we just wanted to state and restate that in the rare event your order has a mistake that you would contact (call) us and give us a chance to resolve the problem. We know that you our valued customer wouldn't even think about using the feedback system for this purpose. Negative and Neutral feedback won't give you any better service, we give everyone the same attention. Please don't rely on email to remedy any problems, it just takes too long; give us a call we would love to talk with you. We look forward to speaking with you, if you have any questions whatsoever. That's what we are here for. 1-888-275-5111 US only 414-384-2274 Monday-Friday 10am-6pm Central time. Communications Back to Top Information about your purchase will be sent to your email address registered with eBay. Please check there for checkout instructions, tracking information, etc. replying to this email is the quickest way to resolve issues. Also, because of the volume of email questions we receive and answer; some email systems (AOL)(Yahoo)(Hotmail) may view our emails as spam and will not let our emails into your mailbox. Please check your bulk/junk folder or please set your mailbox to allow emails from benscycle.com and make sure your eBay accounts email address is up to date. We do not, nor will we ever send spam mail at any time. We consider all of the info from our customers private and will never abuse our valued customers information. eBay Express Purchases! Back to Top We have been having problems with payments made from eBay Express Checkout. If you make a purchase / payment from eBay Express, PLEASE call us toll free (1.888.275.5111) and make sure your paypal payment has linked to our system. We apologize in advance for any inconvenience this may cause. We are trying to resolve this issue. Thank you. More than just a pretty picture. Try Vendio Image Hosting.Make your listings stand out withFREE Vendio custom templates! FREE scheduling, supersized images and templates. Get Vendio Sales Manager. Over 100,000,000 served. Get FREE counters from Vendio today! Your browser does not support JavaScript. To view this page, enable JavaScript if it is disabled or upgrade your browser. Click Here. Double your traffic. Get Vendio Gallery - Now FREE!
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